FAQ Category: COVID-19

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Categories: COVID-19Employee

Stay home and avoid contact with other people. You should contact your medical provider. Or call the 24-hour New Mexico Department of Health hotline at 1-855-600-3453 for guidance. It is very important that contact your supervisor and the Director of Human Resources Luis Olivas Luis.olivas@sfcc.edu. You will be contacted by the SFCC Contact Tracing Nurse This will help the SFCC COVID -19 Response team help you with the next steps to allow you back on campus as soon as possible as well as protect everyone in the SFCC Community. Please view SFCC’s Contact Tracing and Rapid Response Procedures on Page 6.

Categories: COVID-19FacultyStudent

Tell the students that they need to stay home and avoid contact with other people. They should contact their medical provider, or call the 24-hour New Mexico Department of Health hotline at 1-855-600-3453. Reassure the student that they will be given an opportunity to make up missed work (Per your course outline.) and let them know that the SFCC Contact Tracing Nurse will be contacting them to help them return to campus /class as soon as possible. Please view SFCC’s Contact Tracing and Rapid Response Procedures and Call Tree on Page 6.

Categories: COVID-19Student

Please see the Student ID Cards page for details on how to obtain a student ID.

Categories: COVID-19HECLibraryStudent

Yes, the campus is now open, but please take precautions to keep yourself and our community safe. See Student on-campus protocol

Categories: COVID-19Dual CreditStudent

Contact the SFCC Help Desk at (505) 428-1222 or by email at oitservicesupport@sfcc.edu. Inform them you are a Dual Credit student and provide them with your DOB. You might also be asked one or more of the following questions to confirm your identity:  home address, phone number, classes you are currently enrolled in, and courses you have taken previously.

Categories: CanvasComputer/SoftwareCOVID-19Dual CreditStudent

Log on to your MY SFCC account. Under applications please click on Canvas. You will then be instructed to reenter your MY SFCC username and password. You will then be directed to your Canvas account and should be able to access your class and or classes.

Categories: COVID-19Dual CreditNew StudentsServicesStudentTesting

Please contact testingcenter@sfcc.edu to request further information or to schedule your placement exam.

Categories: COVID-19Kids Campus

Yes. Kids Campus is open. If you need assistance please contact our admin team at kids.campus@sfcc.edu.

Categories: COVID-19Kids Campus

Check out our website: http://kidscampus.sfcc.edu/ on the blog page for resources and information. If you have any questions or concerns use this site to reach us.

Categories: Computer/SoftwareCOVID-19Employee

Please review the March 31 Cybersecurity Training and Tips for Remote Work and contact Office of Information Technology Service Desk, (505) 428-1222 or OIT@sfcc.edu if you have questions

Categories: COVID-19Employee

Please review this helpful FAQ for help with out of office greetings: http://w2.sfcc.edu/jack/oit/phoneFAQ.

Categories: COVID-19Employee

Call 428-1789 and enter your mailbox number (extension) to access voicemail. For more information, visit http://w2.sfcc.edu/jack/oit/phoneFAQ.

Categories: Computer/SoftwareCOVID-19EmployeeFaculty

You can submit an OIT ticket by emailing oitservicesupport@sfcc.edu. Make sure to provide a cell/ home phone for contact number.

Categories: COVID-19Employee

We are aiming to have 100% of all employees receive pay via ACH/direct deposit. If you have not elected to receive pay via ACH/direct deposit, please give serious consideration of doing so, as hard copy checks may be subject to mail delivery delays. If you want to change from receiving hard copy checks to ACH/direct deposit please go to the payroll office and complete the ACH authorization form.  If you cannot submit the form in person, you can email it to Yvonne Martinez Denko for processing during the closure.

Categories: COVID-19Employee

All employees must be working or on approved leave to receive pay.

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