SFCC Coronavirus Closure Employee FAQs

Stay home and avoid contact with other people. You should contact your medical provider. Or call the 24-hour New Mexico Department of Health hotline at 1-855-600-3453 for guidance. It is very important that contact your supervisor and the Director of Human Resources Luis Olivas Luis.olivas@sfcc.edu. You will be contacted by the SFCC Contact Tracing Nurse This will help the SFCC COVID -19 Response team help you with the next steps to allow you back on campus as soon as possible as well as protect everyone in the SFCC Community. Please view SFCC’s Contact Tracing and Rapid Response Procedures on Page 6.

Please review the March 31 Cybersecurity Training and Tips for Remote Work and contact Office of Information Technology Service Desk, (505) 428-1222 or OIT@sfcc.edu if you have questions

Please review this helpful FAQ for help with out of office greetings: http://w2.sfcc.edu/jack/oit/phoneFAQ.

Call 428-1789 and enter your mailbox number (extension) to access voicemail. For more information, visit http://w2.sfcc.edu/jack/oit/phoneFAQ.

You can submit an OIT ticket by emailing oitservicesupport@sfcc.edu. Make sure to provide a cell/ home phone for contact number.

We are aiming to have 100% of all employees receive pay via ACH/direct deposit. If you have not elected to receive pay via ACH/direct deposit, please give serious consideration of doing so, as hard copy checks may be subject to mail delivery delays. If you want to change from receiving hard copy checks to ACH/direct deposit please go to the payroll office and complete the ACH authorization form.  If you cannot submit the form in person, you can email it to Yvonne Martinez Denko for processing during the closure.

All employees must be working or on approved leave to receive pay.

Please work with OIT, 428-1222, and your supervisor to ensure you can complete essential work from home.

Please see “Employee Rights: Paid Sick Leave and Expanded Family and Medical Leave under the Families First Coronavirus Response Act (FFCRA)” for detailed information or the “Quick Tips FFCRA Poster” for a quick overview of your rights under the FFCRA.

According to the Families First Coronavirus Response Act, you are entitled to 80 hours of sick leave is you are displaying symptoms, seeking testing, self-isolating, or caring for family with COVID-19. For more information, see “Employee Rights: Paid Sick Leave and Expanded Family and Medical Leave under the Families First Coronavirus Response Act (FFCRA)” for detailed information or the “Quick Tips FFCRA Poster” for a quick overview.

All employees who wish to come on campus for work purposes need to follow the SFCC On Campus Protocol.This protocol details what employees need to do before and during their time on campus.

Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://sfccupgrade.mindsharedevelopment.com/access-to-adobe-cloud-during-covid-19-shutdown/.

Contact OIT at 505-428-1222.

Yes, SFCC Counseling Services are available online and in-person and they encourage students to contact them. Students seeking counseling services can schedule an appointment by emailing counselingservices@sfcc.edu.

SFCC has licensing which allows all students, staff, and faculty access to up to five installation of Microsoft Office. These installations are available for Mac, Windows, Android and IOS computers. Additionally, Office 365  Online is available through your internet browser.

To access Office 365 online in a browser visit https://my.sfcc.edu and use your SFCC username and password to log in.  Click on the Office 365 icon. You may use tools such as word, excel, outlook, Teams and more from here. Documents are stored in your One Drive. One Drive provides each person with up to 1 TB of storage.

To access the Office 365 installations for Mac and Windows you will also need to log into MySFCC as above and click on the Office 365 icon. In the upper right you will see an option to Install Office. Click on it and choose Office 365 Apps. This will download the installer for all available Office 365 products. Once downloaded click on the installation download and follow the instructions to install on your device. You will need to log in with your “Work or School” account to use the software. This will be your SFCC username (firstname.lastname@sfcc.edu) and your password to authenticate your license.

For android or IOS you must visit your devices App Store and search for each tool. For example, search for Microsoft Teams, install it and log in with your SFCC username(firstname.lastname@sfcc.edu) and password to authenticate your license. Many apps, such as word, excel, Teams, Outlook are available for both Android and IOS devices.

If you are a current Student, Staff or Faculty member you are licensed to use Teams. Teams is accessible via a web browser or through an app. Apps are available for Windows, IOS, Apple OS and Android.

Use one of these methods to access Teams:

1. Log into  https://my.sfcc.edu click on the Office 365 Link and then click on  the Teams Icon.
2. Visit the app store on your personal device and search for Microsoft Teams. Follow the instructions to install and log into your SFCC Account.  Make sure to select “School or Work Account” when asked.
3. Request an application installation on your SFCC computer. Use the OIT Self Service Link on your desktop to create a ticket or call (505) 428-1222.

OIT is working on a video training, but you can get started with free video training at the following links:

• https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7
• https://www.linkedin.com/learning/topics/microsoft-teams?u=2176418

Canvas Users should reference the OTL documentation to create a meeting for in their classes.

Log into Teams App or Web Browser

Go to the Calendar Tab

Click on +  or “New Meeting” to create a scheduled appointment.

Give your meeting a Title, Time, etc.

Add and Invite your attendees.

Attendees will receive a link to join for the time of the meeting. They may join via an app or browser.

Log into Teams via the web browser, Windows or Mac OS Application

Click on Meet Now

Click on Join to create the meeting

Invite your attendees

Attendees may join on the web or by downloading and installing an app.

Attendees will click on the Join link that is emailed to them.

(OIT has installed Teams on recently loaned SFCC equipment, but those with existing equipment should email OITServicesupport@sfcc.edu to request an install. We will get to this as we are able. Anyone in this position can log into Teams in a browser. )

Here is an article by Intel on improving wi-fi speed: https://www.intel.com/content/www/us/en/tech-tips-and-tricks/how-to-increase-wifi-speed.html

Currently, food service is unavailable. 

Yes, the campus is now open and students are allowed to eat on campus, but please take precautions to keep yourself and our community safe. See Student on-campus protocol

The SFCC Library is now open and is prepared to offer many of our services virtually. Check the Library website for ongoing services. Reach out to the library if you need assistance: library@sfcc.edu or 505-428-1352.

This is a stressful situation. Please consider making an extra effort to practice self-care, physical health, mindfulness practices or whatever works for you, to help allay anxiety and promote personal health.